Customer stories

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Supercharging Europe’s first FOG programme

Dublin City introduced Europe’s first fat, oil, and grease (FOG) control programme in 2008 to curb the growing number of FOG related blockages in their sewer system.

The programme follows a similar implementation style used in cities around the world, including the US. It included a team of inspectors visiting all food service establishments (FSEs) multiple times per year to regulate grease trapping equipment and maintenance.

The programme focussed on high engagement. Around 4,000 FSEs in the city and surrounding suburbs received 2-4 visits a year from a team of 14 FOG-dedicated inspectors.

As with any operation of this magnitude, the amount of paperwork and organisation surrounding the programme was piling up, and growth was cost-prohibitive. A new, robust system to streamline data capture and maintenance was required.

Developing a new FOG management solution

SwiftComply’s first innovation was explicitly built for the Dublin FOG Control Programme by founder and CEO Michael O’Dwyer.

Working with the frontline team, the SwiftComply platform was built to meet the needs of the inspector day-to-day, while also providing dashboards and reports for greater insight into project performance. The new platform allowed the team to digitise many of the programme’s processes, automating reports and the administration associated with running the project.

The fast track to results

The efficiency of the inspection team quickly increased with the introduction of the new inspection platform. The average inspections per day rose from 3.7 to 4.5 – a 20% increase was achieved by auto-generating reports.

Improvements in data capture, processing and scheduling allowed the programme to expand geographically into the Dublin suburbs, with only minor resource increases – delivering more scope with less cost per inspection and the same level of efficiency.

Since launching in Dublin, SwiftComply has recorded over 12,000 inspections per year. The FOG team’s efficiency increased and there has been a significant reduction in the amount of time spent on administration.

SwiftComply’s journey

Launched in 2016, SwiftComply was intended only as a tool to operate the Dublin programme. However, the success of the solution has seen us expand rapidly over the last few years and we are proud to now support over 450 cities around the world with technology solutions.

FOG management reimagined

The SwiftComply FOG platform provides your team with the knowledge and tools to proactively engage customers, develop shared solutions and innovate together.