Customer stories

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SwiftComply supercharges Europe’s first FOG program

Dublin City introduced Europe’s first fat, oil, and grease (FOG) control programme in 2008 to curb the growing number of FOG related blockages in their sewer system.

The programme follows the same implementation style used in US cities, with a team of inspectors visiting all food service establishments (FSEs) multiple times per year to encourage grease trapping equipment installation and maintenance. 

The scheme is founded upon high engagement, with each of the 4,000 FSEs in the city and surrounding suburbs receiving 2-4 visits a year from a team of 14 FOG-dedicated inspectors.  

As with any operation of this magnitude, the amount of paperwork and organisation surrounding the programme was piling up, and growth was cost-prohibitive. A new, robust system to streamline data capture and maintenance was required. 

Developing a new FOG management solution

SwiftComply’s first iteration was explicitly built for the Dublin FOG Control Program by SwiftComply founded and CEO Mick O’Dwyer.

By working with the frontline team, SwiftComply was built to meet the needs of the inspector while providing advanced dashboards and reports for greater insight. SwiftComply allowed the team to digitise many of the programme’s processes and automate reports and letter writing.

The fast track to results

The efficiency of the inspection team quickly increased with the introduction of the new inspection app and auto-generated reports. The average inspections per day rose from 3.7 to 4.5 – a 20% increase.

The improvements in data capture, processing, and scheduling allowed the programme to expand geographically into the Dublin suburbs, with only minor resource increases – delivering more scope with less cost per inspection. 

Since launching in Dublin, SwiftComply has recorded over 12,000+ inspections per year. The FOG team’s efficiency has increased by over 20%, and there has been a significant reduction in the amount of time spent on administration. 

SwiftComply’s journey 

Launched in 2015, SwiftComply was intended only as a tool to operate the Dublin program. However, the success of the solution has seen us expand rapidly over the last few years and we are proud to now support over 450 cities around the world.

FOG management reimagined

The SwiftComply FOG platform provides your team with the knowledge and tools to proactively engage customers, develop shared solutions and innovate together.
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